Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We will use the EMS shipping for international order. If you need more customized shipping, feel free to contact us.

Do You Ship Internationally?

Yes, we are.

How Long Will It Take To Get My Package?

Please take 5 to 8 days for the shipping time. We working hard to make your order have arrived as soon as possible, with the reasonable price. Trackable and documented.

PAYMENT

What Payment Methods Are Accepted?

We provide Paypal, Bank Transfer, MoneyGram and Western Union for the payment method.

Is Buying from kratomheavens.com Safe?

100% Safe.

Order & Retunrs

How do I place an Order?

We provide 2 method for order from us. 1. is order from our e-commerce website (www.kratomheavens.com), and 2. Is directly contact us by e-mail at sales@kratomheavens.com

How Can I Cancel Or Change My Order?

You only can request a change and/or cancel order when your order not yet packing and ship out.

Do I need an account to place an order?

No, you can order from us and choose checkout as guest when finishing it. But, we recommended you create account with us, for the updated information and a promotion we have.

How Do I Track My Order?

You can track your order status directly from our website. We will provide the tracking number and shipping information details after your order ship out.

How Can I Return a Product?

Please read our Shipping and Return Policy
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